Research Services

All of our research projects have specific objectives and target specific issues. Projects might fall under the broad categories shown below, however, we assist in many other areas of marketing and HR decision making. If you are interested in more information in any of these areas, please see the current list of information sheets or, better still, contact us directly.

Customer Relationship Management

Customer Retention Research

The real asset of any business - we conduct full research programmes to facilitate the implementation of customer defection management processes. Analysis of the relationship between customer satisfaction and retention (it is not linear!).

Customer Satisfaction Research

Buyer Behaviour

Attitude and usage studies

Communications Research

Conference and Exhibition Monitors

Employee Opinion Research


Data Analysis